<html><head><title>Customer Success Manager - Walnut Creek, CA</title></head>
<body><h2>Customer Success Manager - Walnut Creek, CA</h2>
The Customer Success Manager is a crucial team member at Seal Software. You will work directly with your set of customers to understand and mold the vision for Seal, creating and evolving a mutual plan for achieving that success. Seal knows the contract renewal is the key indicator of success long term, and that is the primary responsibility for the Customer Success Managers. The CSM is ultimately accountable for measured by the renewal and growth of their customers.

Responsibilities:

<li>Own post-sale customer experience</li><li>Grow and expand exposure at Seal customers</li><li>Account planning and strategy</li><li>Manage cadence of touch points with customers including Steering Committees, QBRs, and ad hoc project work</li><li>Create metrics and dashboards to monitor client status for both internal and external visibility</li><li>Defend existing revenue through renewals</li>
Requirements


<li>5+ years experience in customer focused roles in customer success, consulting or account management</li><li>Customer facing experience working across all levels from end-users and department managers, through to VP level or above</li><li>Proven experience of developing and maintaining multithreaded, complex customer engagements</li><li>Experience with full post-sale life cycle (implementation, enablement, BAU)</li><li>Cross functional team leadership experience with internal teams (PS, Sales, Product Development, Technical Support)</li><li>World class communication skills: C-suite ready</li><li>Ability to travel up to 50% throughout your territory</li>
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Why Seal?
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Seal Software is the leading provider of contract discovery, data extraction, and analytics. With Seal's machine learning and natural language processing technologies, companies can find contracts of any file type across their networks, quickly understand what risks or opportunities are hidden in their contracts, and place them in a centralized repository. Based in San Francisco, Seal empowers enterprises around the world to maximize revenue opportunities, reduce costs, and mitigate risks associated with contractual documents, systems, and processes.

For more information, visit Seal Software at: www.seal-software.com. Connect with Seal Software on Twitter (@SealSoftware), Facebook (Seal Software) and LinkedIn.

Seal Software Group is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all applicants and employees. That means we do not discriminate in recruitment, hiring, training, promotion, termination, compensation or benefits decisions, or any other employment opportunities or practices on the basis of any legally protected characteristic including race, color, creed, religion or belief, sex, gender (including gender identity, transgender and transsexualism), national origin, alien or citizenship status, ancestry, age, disability, marital status, veteran status, sexual orientation, pregnancy, genetic information, or any other classification which is protected by applicable law. Seal Software Group also provides Equal Employment Opportunity for individuals serving in the Military, the National Guard and Reserves, and veterans of the U.S. military. In addition, Seal Software Group complies with applicable state and local laws governing nondiscrimination in employment. If you'd like more information about your EEO rights as an applicant under the law, please click here—

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